IICRC Certification
Restoration Built Around Families
Residential Restoration Services in Arizona
Residential Restoration Built Around Families
National First Response serves single-family homes, condos, townhomes, and rental properties throughout the Phoenix metro area.
Our crews plan work around families who are still living in the space and keep work areas contained, clean, and safe throughout the project.
Trained, tested, and certified for the work your property may require
The Cleantrust Certification
Certified Residential Mold Inspector
Certified Mold Remediator
Certified Commercial Mold Inspector
Arizona Registered Contractor
Certified Asbestos Removal Contractor
PMII Certified Contractor
Xactware / Xactimate Certified Contractor
EPA Lead-Safe Certified Firm
Why homeowners choose NFR
Get Help 24/7
Response target: 90 minutes or less
We document the damage for your claim
We provide statewide service
Trained, certified specialists
Choose your next step
Get the right response for exactly what you're dealing with
An emergency affecting your household
- 1Move family and pets away from the affected area
- 2Stop the source only when it is safe
- 3Call now for stabilization, containment, and clear next steps
Stains, odor, moisture, or a repair concern
- 1Document what you can see
- 2A home assessment checks visible and hidden damage
- 3Book a free assessment before the disruption grows
What matters right now
Fast containment protects more of the home and reduces the disruption your family has to live through.
1
Make it safe
Address immediate hazards and active damage.
2
Keep it livable
Contain clean work zones around family routines.
3
Bring comfort back
Restore the home to a complete, functional condition.
Complete service scope
Residential Restoration
Water Damage Restoration
Get fast relief from flood and water damage including extraction, cleaning, drying, and repairs.
Fire & Smoke Damage
Restore your home to pre-fire conditions with expert reconstruction and debris removal.
Emergency Storm Damage
Assess damages, get help with your insurance claim, and make necessary repairs after high winds.
Emergency Plumbing
Quickly clean up, dry, and repair burst pipes, leaks, and other plumbing emergencies 24/7.
Emergency Roofing
Secure active roof openings and complete durable repairs after storms, leaks, or impact damage.
Mold and Biohazard Cleanup
Contain and remediate hazardous conditions with trained specialists and careful handling.
Water Heater Repair
Diagnose the failure, restore hot water, and address any water damage caused by the unit.
Reconstruction and Repairs
Carry damaged rooms from a defined repair scope through finished reconstruction with one team.
We're Ready 24/7. Onsite Valleywide Within the Hour.
Outlying areas within 24 hours: one call starts the response.
How the response moves forward
24/7 Emergency Mitigation and Full Home Restoration
1Immediate Emergency Help
The moment you call, our 24/7 response team mobilizes to protect your home. We work fast to stabilize the damage and prevent the situation from getting worse.
2Full Damage Assessment
We identify all visible and hidden damage including water, fire, smoke, and structural concerns. This protects your safety and ensures nothing is missed.
3Emergency Mitigation
We remove damaged materials, control moisture, clean contamination, and secure your property with board up and tarping when needed to prevent further loss.
4Complete Restoration and Repairs
Once the home is safe and clean, we restore damaged areas so your property is fully functional, comfortable, and ready for everyday life again.
One Call, One Team
Have damage but it's not an emergency? We can help.
From the first call through the final walkthrough, one accountable team owns mitigation, documentation, insurance coordination, and rebuilding so you never have to chase a second vendor.
- 24/7 residential response with emergency crews available nights, weekends, and holidays
- Respect for your home and belongings with careful containment and protection of furniture, flooring, and personal items
- Clear, consistent communication so you always know who is arriving, what work is being done, and what happens next
- Insurance support with organized photos, documentation, and estimates to help move your claim forward
And more—look no further for your restoration.
Claimsparency™
Know what is happening before you have to ask.
NFR built Claimsparency to remove the uncertainty that begins after a property loss. Your private view keeps the responsible team, current progress, upcoming work, and project records connected in one place.
Project current
Project overview
The current phase, next visit, latest update, and assigned team.
Current phaseUpdated today
Structural dryingEquipment is operating in two affected rooms.
- ✓Assessment
- 2Mitigation
- 3Repairs
- 4Complete
Next scheduled taskTomorrow
Moisture monitoring visitTechnician arrival window
Assigned toVinnie · Mitigation ManagerYour project team3 assigned
Jeremy SnyderProject manager
Vinnie NeumannMitigation manager
Eric WaltersOperations manager
Latest updateToday · 9:14 AM
Moisture readings were recorded. Drying equipment remains in place and the affected area is progressing as expected.
View activity →Insurance support
Your insurer decides what to pay. We make sure it's fair.
We document the damage and build a detailed scope you can give your insurer. With your permission, we can speak with them about the work performed.
We document the damage for your claim
We photograph the loss, measure the affected areas, and build a detailed scope you can give your insurer. With your permission we can speak with them about the work we performed.
We track everything in Claimsparency
Our proprietary software lets you follow the progress of your claim and property.
We break down your policy into plain English
We explain terms like RCV and ACV in plain English so you can read your own policy with confidence. Coverage decisions are your insurer’s to make.
We help you make the Right Call
We show you the visible damage and the likely scope so you and your insurer can decide how to proceed.
Keep recovery moving
See Related Services
Water Damage Restoration
Extraction, structural drying, moisture monitoring, and complete repair.
Explore service →Fire & Smoke Restoration
Property stabilization, soot and odor removal, contents care, and rebuild.
Explore service →
Storm Damage Restoration
Emergency tarping, water control, documentation, and exterior repair.
Explore service →Residential Restoration FAQ’s
Are you licensed and insured for residential restoration in Arizona?
Yes. National First Response is licensed, bonded, and insured for residential restoration and reconstruction in Arizona.
What does dry in place mean, and is it safe for my home?
Dry in place allows walls, floors, or ceilings to be dried without full demolition when conditions permit. It reduces disruption, lowers repair costs, and is only used after structural and safety checks.
Can we stay in our home during restoration?
In many situations, yes. Work areas are kept contained and clean, and we communicate what to expect so daily routines can continue safely.
Do you help with insurance paperwork?
Yes. We document the loss, provide estimates, and communicate with your carrier to help keep the claim moving.
How do you handle personal belongings and sentimental items?
We protect furniture and personal items wherever possible. If something is damaged, we document it for insurance and offer cleaning or replacement options when feasible.
Will you use modern equipment and drying methods?
Yes. We use industry standard drying and cleanup equipment, moisture monitoring, and safety protocols on every job.
Do you work in rental properties or owner-occupied homes only?
We work in single family homes, condos, townhomes, and rental properties with landlord or property management authorization.
From Our Customers
See What Our Customers Are Saying
“Amazing job. Highly recommend. I worked with Kyle for my roof. At first I wasn’t to sure, i hate calling insurance, Kyle assured me he would deal with everything. He kept me in the loop the entire time. So I was aware of everything that was going on without the stress. The roof looks amazing and was done super quick once it was approved. If you’re thinking about it, you should do it. Kyle was very professional and that’s important to me because I’m female so I’m always worried I don’t know enough and can be taken advantage off.”
“This was a wonderful experience, working with National First Response. From the first day of inspection to the final day of having my roof installed, it was less than one month. Great service! Thank you so much. Nicole was very quick to respond every time.”
“I am very impressed with National First Response's roofing division. My roof replacement was covered by my home insurance company and I could not be happier with the professionalism of everyone I met or was involved with personally. My contact, Nicole Sullivan, who I only connected with virtually, kept me informed of the process every step of the way. Her cheerful and prompt response to my inquiries was refreshing. Brandon Velander, who came out after the roof was installed, was equally cheerful and professional. The crew that delivered the roofing materials and the crew that installed them were cheerful and professional as well. I'm very happy with this company and will definitely refer them to my friends.”
“We worked with Mike and he took us through the process flawlessly! The crew showed up on time and did a high quality job. Our roof looks great. Thanks to NFR!”
“Great experience! From the get go the First Response team was super communicative, they made sure all aspects of the project were aligned and being handled properly. The Ops manager, Nicole and her staff were communicating with me weekly and throughout the process of the installation. The installation team was amazing, very knowledgeable, professional and thorough. They made sure the property was kept clean and maintained, they cleaned up after installation and made sure everything was right before they completed. These guys are pro level and on point 100%. Highly recommend this company for roofing…!”
“We had such a great experience with this company. We love our new roof! Very professional throughout the whole process. Thank you National First Response! I would totally recommend to my friends and family!”
24/7 Statewide Service
Emergency response in 90 minutes or less, with statewide service throughout Arizona.
Not sure how serious the damage is? We can assess what happened, explain the next step, and help you protect the property before the loss spreads.
Additional Arizona service areas
AhwatukeeAnthemApache JunctionAvondaleBuckeyeCarefreeCave CreekChandlerChandler HeightsFountain HillsGilbertGlendaleGold CanyonMaricopaMesaParadise ValleyPeoriaPhoenixPrescottQueen CreekSan Tan ValleyScottsdaleSun CitySun City WestSun LakesTempe
24/7 local response
Phoenix
Water, fire, storm & property restoration
24/7 local response
Scottsdale
Water, fire, storm & property restoration
Our Home Base
Tempe Headquarters
316 S. Price Rd
Tempe, AZ 85281
- Fax
- (480) 907-2030
24/7 Statewide Service
Get your property protected, restored, and back to normal.
One call brings the right crew, a clear recovery plan, and help with the insurance paperwork from start to finish.
Fastest way to get helpCall 480-405-5596Not in immediate danger?
Choose the clearest next step.
If anyone is in danger, leave the property and call 911 before contacting a restoration company.