24/7 Emergency Response. Onsite Within The Hour.Call 480-405-5596
National First Response

For multifamily and rental-property teams

Get tenants cared for, owners informed, and damaged units moving toward rent-ready.

A property loss creates simultaneous pressure from residents, owners, maintenance, and leasing. NFR gives the physical response one accountable path while your team keeps control of the relationships.

  • Tenant-aware crews
  • Owner-ready updates
  • Mitigation through eligible repairs
Technician greeting a resident at the door of a managed rental home
National First Response technicians working inside a residence
National First Response office team coordinating job updates

Certified field capability behind every partner handoff

IICRC Certification

IICRC Certification

The Cleantrust Certification

The Cleantrust Certification

Certified Residential Mold Inspector

Certified Residential Mold Inspector

Certified Mold Remediator

Certified Mold Remediator

Certified Commercial Mold Inspector

Certified Commercial Mold Inspector

Arizona Registered Contractor

Arizona Registered Contractor

Certified Asbestos Removal Contractor

Certified Asbestos Removal Contractor

PMII Certified Contractor

PMII Certified Contractor

Xactware / Xactimate Certified Contractor

Xactware / Xactimate Certified Contractor

EPA Lead-Safe Certified Firm

EPA Lead-Safe Certified Firm

Protect What Your Team Has Built

Keep residents cared for, owners confident, and damaged units moving forward.

You need to serve residents, answer owners, support maintenance, and protect occupancy at the same time. We give the property response one accountable path.

See How NFR Supports Your Team
01

Resident care

Give residents respectful communication and clear expectations for access and next steps.

02

Occupancy

Keep mitigation and repair decisions moving toward your rent-ready standard.

03

Owner confidence

Give owners documented scope, ownership, and next steps.

04

Fewer vendor handoffs

Use one restoration team from assessment through eligible repairs.

What We Accomplish Together

Give every damaged unit a clear path back to your team.

You keep control of resident, owner, and leasing decisions. NFR coordinates the restoration response and maintains one accountable job record for the contacts you approve.

  1. 1

    Send the right context

    Share the location, resident contact, access notes, and management instructions.

  2. 2

    Keep everyone aligned

    We assess the unit and confirm the mitigation and communication plan with your team.

  3. 3

    Move toward rent-ready

    We carry mitigation and eligible repairs toward your acceptance.

Claimsparency™

Know what is happening before you have to ask.

NFR built Claimsparency to remove the uncertainty that begins after a property loss. Your private view keeps the responsible team, current progress, upcoming work, and project records connected in one place.

Projects/Residential water loss
Project current

Project overview

The current phase, next visit, latest update, and assigned team.

Mitigation active
Current phaseUpdated today
Structural dryingEquipment is operating in two affected rooms.
  1. Assessment
  2. 2Mitigation
  3. 3Repairs
  4. 4Complete
Next scheduled taskTomorrow
Moisture monitoring visit

Technician arrival window

Assigned toVinnie · Mitigation Manager
Your project team3 assigned
Jeremy SnyderProject manager
Vinnie NeumannMitigation manager
Eric WaltersOperations manager
Latest updateToday · 9:14 AM

Moisture readings were recorded. Drying equipment remains in place and the affected area is progressing as expected.

View activity

Be Ready Before You Need Us

Create one response standard across the portfolio.

Align the contacts, after-hours routing, access rules, owner-update needs, and escalation path before the next resident call.

Standardize your intake

Give every onsite team one repeatable way to request help.

Carry resident context forward

Include access, household, and communication notes in every handoff.

Choose who owns each decision

Identify who approves work and who receives updates.

National First Response field and office team together beside company vehicles

The NFR Partner Pledge

Clear standards your team can hold us to.

During onboarding, we document your routing, update chain, and escalation preferences. If a service issue comes up, we contact your team first, align the message, and stay accountable until it is resolved.

We make contact within 15 minutes

Once your referral reaches us, we contact the person you referred and confirm the next step.

National First Response technician greeting a homeowner at the front door

We provide a 60 to 90 minute arrival window

After dispatch is confirmed, we share the arrival window and update you when the crew is en route and the property is secured.

National First Response technicians carrying drying equipment from a service van

We come to your team first

If a service issue arises, we contact your team before discussing it with the customer so we can align on a solution.

National First Response team coordinating together in a conference room

We check in after service

We follow up to confirm satisfaction, then share what we learn with your team.

National First Response office team reviewing project information together

From Our Customers

See the service your customers can expect

“I'm a recent 84 year old widow and out of my "Flooding Tragedy" came the wonderful staff of NFR. They took over to coordinate, and provide guidance and support throughout the whole restoration. They negottiated with insurance to provide the best possible outcome and EVERYONE treated me with concern and respect and took the time to explain every detail. From demolition to the final painting, nothing was overlooked. They extended themselves far beyound all my expectations. They made it possible for me to return to a beautifully restored home without any glitches or stress. My thanks to Vinnie, Mitigation Mgr., Cody, Estimator, Nick & Saia, Water Mitigation, Andrew & Omar, Amazing Reconstruction, John & Tristan, Fabuloous painters, and to Matt, Project Mgr, who made everything work without fail. Thanks to an amazing company that really cares about the customer an treats you like family!!!!! Forever Gratefull, Diane Loven”
DDiane L.
“I had a water leak coming into my bedroom floor from an unknown source. Two plumbers could not diagnose the source. National First was able to come up with a plan to find the leak. Under the window they opened up a section of the sheetrock of the wall beneath the window. Water was sprayed outside of the window and some leaks were verified coming in below the window. Apparently, a few weeks earlier I had a bad rain storm and the wind was forcing the rain to come in below the window. It was determined that the WINDOW SEAL had failed or that there was not one installed. The plan was to pull out the window, reseal the window, reinstall it, re-sheetrock the open space, repaint the room, re-stucco the outside wall around the window, and repaint the outside wall. The carpet and carpet pad were replaced. It took several weeks to coordinate different contractors to perform all the specialty work. I was very pleased with the craftmanship and detail the workers did on the whole project. The estimate for the repair was right on spot. I had a few extra expenses for work I requested to be done that was not in the original estimate. I would recommend National First for any job relating to home repair.”
SSteven B.
“National First Response showed up and took care of my home when it had been hit with hours of leaking water. I want to acknowledge Jack who did an amazing job finishing my bathroom. I cannot speak highly enough about this company and the team members.”
JJohn Koch
“They did an excellent job on our remodel. Eric our project manager kept the project on time. All crews that worked on our home were professional and courteous. They also worked hard and performed top quality work. The final product exceeded our expectations. We are so happy we chose National First Response! Update: we recently had storm damage on our roof. They came out right away to address the issues. We ended up needing a new roof and ceiling and they did a great job. Our project manager Brendan was responsive and addressed any concerns we had throughout the project. The office staff is excellent to work with: professional, highly organized, and kind. Thank you to everyone who worked on this project. We appreciate you!”
SStephanie Morocco
“This company not only completed exceptional work but really went above and beyond. Eric was so easy to communicate with and got right back to me. My 89 year old grandmother's door was damaged due to a storm and they installed a new door in 1.5 hours with a new frame. They even came the next day to complete the work. The results are amazing and now I will not have to worry if she is safe at her home. I would recommend them to everyone and anyone. Thanks for everything!”
SShelby Dunn
“The quality of work exceeded expectations. The property was restored efficiently and safely, and I would confidently recommend their services to anyone in need of reliable flood and fire mitigation.”
AAlexis Adolpho

Before You Partner

Know exactly what your team can expect.

Your first conversation aligns the details that should never be improvised during a property loss.

What happens after I make an introduction?+

NFR contacts your customer, assesses the property, and records the handoff so you can see the next step.

Can my team stay informed?+

Yes. We align your update chain during onboarding and use Claimsparency to keep your job information together.

Does every loss need an insurance claim?+

No. The Right Call assessment considers the visible damage, likely scope, and deductible before recommending a claim or cash path.

What if there is a problem after service?+

Contact us directly. Our priority is coordinated communication, a practical resolution, and a closed loop.

How do we begin?+

Book a partner conversation and we will align routing, contacts, expectations, and the customer experience with your team.

Get In Touch

Give your team a restoration partner it can rely on under pressure.

We’ll build the communication path and Claimsparency view that keep that promise for your team.

Active property loss?Call 480-405-5596

What happens after you submit

Your NFR partnership contact will use these details to prepare a focused conversation around your operation.

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A partnership team member will follow up with a clear next step.For an active emergency, please call 480-405-5596.

Call 480-405-5596Free assessment