IICRC Certification
For Arizona plumbing and HVAC companies
Solve the leak, protect the relationship, and keep every opportunity connected to your company.
When a plumbing or HVAC service call reveals water damage, you need a restoration partner who treats your customer with the same care you do. NFR takes ownership of the property damage, keeps you informed, and returns the trade repair work to your team.
- One accountable mitigation team
- Claimsparency visibility
Certified field capability behind every partner handoff
The Cleantrust Certification
Certified Residential Mold Inspector
Certified Mold Remediator
Certified Commercial Mold Inspector
Arizona Registered Contractor
Certified Asbestos Removal Contractor
PMII Certified Contractor
Xactware / Xactimate Certified Contractor
EPA Lead-Safe Certified Firm
Protect What Your Team Has Built
Turn a difficult water-loss call into more trust for your company.
A coordinated restoration response reinforces the confidence you established on the first call. Your customer gets one clear path forward while your company stays connected throughout the experience.
See How NFR Supports Your Team →Customer loyalty
Stay visible as the trusted service company while NFR handles the property damage.
Your repair work
Keep follow-up plumbing and HVAC repairs with your company instead of losing them with the referral.
A smoother field handoff
Give your dispatchers and technicians a direct route to the NFR response team.
Referral visibility
Follow every referred opportunity without chasing status updates.
Join us
Meet us in person at the Plumbers Mixer, on us.
Every third Wednesday, we host Arizona plumbing company owners to celebrate business anniversaries and network with others. Nothing is asked of you.
3rd Wednesday of every month
What We Accomplish Together
Give your customer one coordinated path from stopped leak to restored property.
You resolve the source issue and remain the trusted service relationship. We take ownership of mitigation, documentation, customer care, and the restoration work that follows.
- 1
Make the introduction
Send us the customer and loss details through the routing path your team prefers.
- 2
Stay connected
We contact your customer, assess the damage, and keep your designated contacts informed.
- 3
Keep the trade work
Your company receives the follow-up plumbing or HVAC repairs while NFR completes the agreed restoration scope.
Claimsparency™
Know what is happening before you have to ask.
NFR built Claimsparency to remove the uncertainty that begins after a property loss. Your private view keeps the responsible team, current progress, upcoming work, and project records connected in one place.
Project current
Project overview
The current phase, next visit, latest update, and assigned team.
Current phaseUpdated today
Structural dryingEquipment is operating in two affected rooms.
- ✓Assessment
- 2Mitigation
- 3Repairs
- 4Complete
Next scheduled taskTomorrow
Moisture monitoring visitTechnician arrival window
Assigned toVinnie · Mitigation ManagerYour project team3 assigned
Jeremy SnyderProject manager
Vinnie NeumannMitigation manager
Eric WaltersOperations manager
Latest updateToday · 9:14 AM
Moisture readings were recorded. Drying equipment remains in place and the affected area is progressing as expected.
View activity →
Be Ready Before You Need Us
Give your team a dependable handoff before the next water-loss call.
Connect your owners, dispatchers, technicians, and account contacts with the NFR team they will rely on when a customer needs more than a plumbing repair.
Meet your response team
Know exactly who receives your referral and who owns the next step.
Choose your contact chain
Set update and escalation preferences before the pressure is on.
Prepare your field team
Give dispatchers, technicians, managers, and account contacts a familiar process.
The NFR Partner Pledge
Clear standards your team can hold us to.
During onboarding, we document your routing, update chain, and escalation preferences. If a service issue comes up, we contact your team first, align the message, and stay accountable until it is resolved.
We make contact within 15 minutes
Once your referral reaches us, we contact the person you referred and confirm the next step.
We provide a 60 to 90 minute arrival window
After dispatch is confirmed, we share the arrival window and update you when the crew is en route and the property is secured.
We come to your team first
If a service issue arises, we contact your team before discussing it with the customer so we can align on a solution.
We check in after service
We follow up to confirm satisfaction, then share what we learn with your team.
From Our Customers
See the service your customers can expect
“I had a water leak coming into my bedroom floor from an unknown source. Two plumbers could not diagnose the source. National First was able to come up with a plan to find the leak. Under the window they opened up a section of the sheetrock of the wall beneath the window. Water was sprayed outside of the window and some leaks were verified coming in below the window. Apparently, a few weeks earlier I had a bad rain storm and the wind was forcing the rain to come in below the window. It was determined that the WINDOW SEAL had failed or that there was not one installed. The plan was to pull out the window, reseal the window, reinstall it, re-sheetrock the open space, repaint the room, re-stucco the outside wall around the window, and repaint the outside wall. The carpet and carpet pad were replaced. It took several weeks to coordinate different contractors to perform all the specialty work. I was very pleased with the craftmanship and detail the workers did on the whole project. The estimate for the repair was right on spot. I had a few extra expenses for work I requested to be done that was not in the original estimate. I would recommend National First for any job relating to home repair.”
“I'm a recent 84 year old widow and out of my "Flooding Tragedy" came the wonderful staff of NFR. They took over to coordinate, and provide guidance and support throughout the whole restoration. They negottiated with insurance to provide the best possible outcome and EVERYONE treated me with concern and respect and took the time to explain every detail. From demolition to the final painting, nothing was overlooked. They extended themselves far beyound all my expectations. They made it possible for me to return to a beautifully restored home without any glitches or stress. My thanks to Vinnie, Mitigation Mgr., Cody, Estimator, Nick & Saia, Water Mitigation, Andrew & Omar, Amazing Reconstruction, John & Tristan, Fabuloous painters, and to Matt, Project Mgr, who made everything work without fail. Thanks to an amazing company that really cares about the customer an treats you like family!!!!! Forever Gratefull, Diane Loven”
“National First Response showed up and took care of my home when it had been hit with hours of leaking water. I want to acknowledge Jack who did an amazing job finishing my bathroom. I cannot speak highly enough about this company and the team members.”
“Dane has been such a help through this whole process. I recently had a leak in my garage and he has made me feel confident in who I chose to perform these services. Thank you Dane!”
“This was a huge hassle but Dane and his team took great care of us! They asked questions, kept calm and explained the process so we understood. Thank you National First Response Restoration!”
“The team at National First Response are amazing! When I called, Zachary was great on the phone learning about our situation and answering all my questions, to Troy coming out so quickly and evaluating the job. Dane and Saia both being detailed and hard working taking care of the matter. They all provided incredible customer service, detailed, and professional. My family and I appreciate everything you all did.”
Before You Partner
Know exactly what your team can expect.
Your first conversation aligns the details that should never be improvised during a property loss.
Will NFR take over our service customer?+
No. The Partner Pledge keeps your company connected, and the plumbing or HVAC repair work returns to you.
Who receives updates?+
Your company chooses the contact chain during onboarding, including dispatch, technician, manager, or owner contacts.
How does onboarding work?+
Both teams align routing, contacts, update preferences, and escalation steps before the first referral.
What if there is a problem after service?+
Contact us directly. Our priority is coordinated communication, a practical resolution, and a closed loop.
How do we begin?+
Book a partner conversation and we will align routing, contacts, expectations, and the customer experience with your team.
Get In Touch
Give your team a restoration partner it can rely on under pressure.
We’ll build the communication path and Claimsparency view that keep that promise for your team.
Active property loss?Call 480-405-5596What happens after you submit
Your NFR partnership contact will use these details to prepare a focused conversation around your operation.