Storm damage left a solar panel hanging from a Marlborough Mesa roof

Following a Wednesday storm, the homeowner reported that a solar panel was hanging from the roof, the condensate line had been ripped off, and the roof might have been damaged. She was concerned that the drain line could be leaking and that the panels could become dangerous if another storm occurred. The roof had been installed three to five years earlier, and the solar panel had subsequently been reset on top of it. During NFR's inspection, the technician noted that nails appeared to have been used on half of the reset solar panel installation instead of screws. He believed that fastening method might not have been strong enough for the microburst winds, but it remained a possible contributing factor rather than a confirmed cause.

Marlborough Mesa, Mesa

The inspection was scheduled for the next day, and we called ahead before arriving. At the property, we documented the conditions and uploaded all photographs to Encircle. We walked the homeowner through the insurance claim process and helped her consider questions about the roof warranty. We also tried to contact the roofing company and left a voicemail when no one answered. The homeowner planned to continue contacting the roofer over the weekend, and NFR planned to follow up on Monday. Filing an insurance claim was reserved as the next option only if the roofing company could not resolve the situation.

This was an inspection-only assignment, and NFR did not perform or take credit for the repairs. The homeowner later reported that her roofer had come out and fixed everything at no charge.

We appreciate Travelers and the protection it provides when an insurance claim is genuinely needed. Once the roofer fixed everything at no charge, NFR did not file an unnecessary claim. By not filing an unnecessary claim, we kept our Right Call Guarantee and made the right call for the homeowner.

We appreciate The Arizona Group and the opportunity to care for one of its customers. Because the issue was resolved without opening an unnecessary insurance claim, we kept our Right Call Guarantee and made the right call for both the homeowner and the agency.