Arizona’s #1 Response Team For Emergency Restoration: National First Response and Velocity Packout

Our mission is to restore peace, dignity, and the feeling of home.

Fires destroy more than property. They disrupt lives. In a moment, a safe and familiar home becomes unsafe, damaged, and overwhelming. Smoke spreads through every room, water from firefighting efforts saturates the flooring and walls, and personal belongings become coated in soot and odor.

That is why National First Response and Velocity Packout respond as Arizona’s most trusted fire loss recovery team across Mesa, Gilbert, Chandler, Tempe, Scottsdale, and surrounding communities. Structural restoration, contents packout, secure storage, and insurance guidance all move forward together through one seamless process.

From stabilizing the structure to restoring the belongings that hold your family’s memories, everything is handled with care, urgency, and expert coordination.

Fire Damage Restoration Services

Fire damage affects far more than what flames destroy. Smoke contamination, water saturation, structural instability, and hazardous residue require a fast professional response. Our unified team restores homes throughout Mesa and nearby cities with an organized, command-driven approach.

What Our Team Handles

• 24-hour emergency response
• Board up, roof tarping, and safety checks
• Emergency pack out of belongings
• Debris and hazard removal
• Smoke and soot cleanup
• Complete odor elimination
• Full structural reconstruction
• Water mitigation from firefighting efforts
• Direct insurance documentation and adjuster meetings
• Advanced contents restoration through Velocity Packout

With decades of emergency command leadership and technical restoration expertise, recovery begins immediately and moves forward without delays.

Smoke Damage Restoration

Smoke travels quickly and can contaminate areas untouched by flames. Without complete removal, soot creates stains, odor, and ongoing health risks.

Smoke Damage Services

• Soot removal from walls, ceilings, and surfaces
• Deep cleaning of carpets, drapes, and upholstery
• Air purification and odor elimination
• Electronics and appliance cleaning
• Document and photo restoration
• Contents packout and secure storage through Velocity Packout

Our goal is complete smoke removal with no stains, no odor, and no compromise.

Water Damage Restoration and Structural Drying

Firefighting efforts often leave behind hidden moisture inside walls, flooring, cabinets, and framing. Without fast and proper drying, water causes mold, structural damage, and expensive secondary repairs.

Water Damage Services Including Dry In-Place Structural Drying

• Emergency water extraction
• Dry In Place structural drying to dry walls and framing
• Moisture mapping and cavity drying
• Industrial-grade dehumidification
• Mold prevention and remediation
• Coordinated contents packout for protection
• Detailed insurance documentation

Dry In Place allows the structure to be dried faster and with less tear out, helping families return home sooner while preserving building materials when possible.

Contents Restoration and Secure Storage

When disaster strikes, rebuilding the structure is only part of the recovery. Your belongings carry irreplaceable meaning, which is why Velocity Packout works directly alongside National First Response to protect, document, clean, and store what matters most.

Velocity Packout provides emergency packout services, secure climate-controlled storage, and detailed item documentation to keep everything safe and fully tracked throughout the restoration process. Once your home is ready, their team also handles pack back and careful reinstallation for a smooth return.

What Velocity Packout Restores

• Clothing, bedding, uniforms, wedding dresses, and rugs
• Furniture and upholstery
• Electronics and appliances
• Photos, documents, books, and records
• Artwork, heirlooms, collectibles, and valuables

Every item is carefully packed, photographed, inventoried, and stored securely, so homeowners always know where their belongings are and when they will be returned.

Insurance Support for Homeowners, Renters, and Families Without Coverage

Fire losses are stressful, especially when navigating insurance. Our team provides guidance and advocacy for every type of situation.

If You Own Your Home

• Report your loss to your insurance carrier immediately
• Provide your policy number and a safe phone number
• Keep receipts for meals, lodging, clothing, and essentials
• Take photos only if it is safe
• Avoid discarding damaged items before documentation

We meet directly with your adjuster and advocate for a fair, complete claim.

If You Rent

• Contact your renters insurance provider
• Provide your landlord’s information
• Keep receipts for temporary housing and essentials
• Create a list of damaged belongings

Velocity Packout handles cleaning, restoring, and storing personal items during the claim.

If You Do Not Have Insurance

Support is still available, and you are not alone.

• We connect families with the Red Cross, Salvation Army, and local resources
• Temporary storage solutions are available
• Flexible recovery options help you move forward
• We locate vouchers for clothing, meals, and essentials
• We assist even without documents or receipts

Every family deserves help after a fire.

The Fire Loss Relief Program

This program provides comfort, stability, and essential resources immediately after a fire.

1. Emergency Relief Kit Delivered Same Day

Includes a prepaid cell phone, toiletries, clothing vouchers, prepaid Visa card, comfort items, and a resource guide.

2. Short-Term Hotel Housing

• Three nights of lodging
• Direct billing
• Stress-free check-in

3. Transition Housing for Medium-Term Needs

• Extended stay hotels
• Corporate apartments
• Furnished suites
• Survivor-friendly rates

This provides immediate stability while restoration is underway.

Why Mesa Families Trust the NFR and Velocity Packout Team

• Decades of fire service leadership
• Local Arizona response 24 hours a day
• IICRC certified restoration professionals
• Full scope recovery through one unified team
• Advanced documentation with 3D imaging and detailed photo evidence
• Strong insurance advocacy from start to settlement

Their shared motto says it all. Restoring property. Restoring lives.

24 Hour Emergency Response in Mesa and Surrounding Areas

When fire, smoke, or water damage strikes, every minute matters. Our unified team responds immediately to secure your home, protect your belongings, and guide your recovery from the first hour through final rebuild.

Call National First Response Now: 480-725-0664 or 1 855 5 DISASTER

Contents Packout and Secure Storage by Velocity Packout: 480-815-0566

One call activates a complete structural and contents recovery team ready to restore everything that matters.

Frequently Asked Questions About Fire Restoration

Call us immediately. Our team will secure your property, prevent additional damage, and guide you step by step through the recovery process. National First Response stabilizes the structure while Velocity Packout protects and documents your belongings. Our crews are on call 24 hours a day and typically arrive within 60 to 90 minutes. Both teams mobilize together so structural protection and contents care begin at the same time. No. You have the right to choose your restoration contractor. We work directly with your insurance carrier, document the loss, and advocate for your best interests from start to finish. It depends on the extent of the damage. We provide a clear timeline up front and keep you updated at every stage. Structural restoration, contents cleaning, and packout are all coordinated to move in sync. Most fire damage restoration is covered by insurance. We bill the carrier directly, so you are never stuck in the middle or responsible for managing multiple vendors. Velocity Packout carefully packs, photographs, barcodes, and transports your items to a secure, climate controlled facility. Each item is cleaned, restored when possible, and stored safely until your home is ready. Yes. Our specialized cleaning and deodorization systems restore clothing, furniture, electronics, documents, and many sentimental items that families often assume are lost forever. Every item is tracked through our inventory system, and the facility is staffed 24 hours a day. You will always know the location and status of your belongings throughout the restoration process. Just let us know. Velocity Packout will locate the item in the system and return it to you quickly, even during ongoing restoration. We will walk you through available options and resources, explain what can be restored, and help you make the best decisions for your recovery. You will never navigate the process alone.